Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

At SpeakPro Academy, we are committed to providing high-quality communication training and coaching services. We understand that circumstances may change, and we have established this Refund Policy to provide clarity regarding refund eligibility and procedures.

This Refund Policy applies to all services offered by SpeakPro Academy, including but not limited to Interview Mastery Program, Public Speaking Excellence, Personal Consultation Sessions, Executive Communication Workshops, and any other training programs or services purchased through our website at https://maxxcommunications.com/ or through direct enrollment.

This policy should be read in conjunction with our Terms and Conditions and Privacy Policy. By purchasing our services, you agree to the terms outlined in this Refund Policy.

2. General Refund Principles

2.1 Satisfaction Commitment

We strive to ensure every client is satisfied with our services. If you are not satisfied with your experience, we encourage you to contact us immediately so we can address your concerns and work toward a satisfactory resolution.

2.2 Service-Specific Policies

Refund eligibility varies depending on the type of service purchased, timing of cancellation, and extent of service utilization. Specific conditions for each service type are detailed in the sections below.

2.3 Refund Processing

Approved refunds will be processed to the original payment method within 10-15 business days of approval. Refund amounts may be subject to deductions for services already rendered, administrative fees, or third-party processing fees as specified in this policy.

3. Multi-Session Program Refunds

Multi-session programs include our Interview Mastery Program, Public Speaking Excellence, and other structured courses consisting of multiple sessions over several weeks.

3.1 Cooling-Off Period (7-Day Money-Back Guarantee)

3.2 Refund Schedule After Cooling-Off Period

After the 7-day cooling-off period, refunds are calculated based on program completion percentage:

Program Completion	Refund Percentage	Conditions
0-25% completed	70% refund	Less than 25% of sessions attended or materials accessed
26-50% completed	50% refund	Between 26% and 50% of sessions attended or materials accessed
51-75% completed	25% refund	Between 51% and 75% of sessions attended or materials accessed
Over 75% completed	No refund	More than 75% of program completed

3.3 Calculation of Completion Percentage

Program completion is determined by the higher of:

• Percentage of scheduled sessions attended (including completed, missed, or cancelled sessions)
• Percentage of program materials accessed or downloaded

3.4 Administrative Fee

An administrative processing fee of $50 will be deducted from refunds for multi-session programs (except during the 7-day cooling-off period) to cover enrollment processing, materials preparation, and schedule coordination costs.

4. Personal Consultation and Single Session Refunds

4.1 Individual Coaching Sessions

For single consultation sessions or individual coaching appointments:

• Before Session: Full refund if cancellation is made at least 48 hours before the scheduled session time
• 24-48 Hours Before: 50% refund if cancellation is made between 24 and 48 hours before the session
• Less than 24 Hours: No refund for cancellations made less than 24 hours before the scheduled session
• No-Shows: No refund for missed appointments without prior notice

4.2 Session Packages

If you purchase a package of multiple individual sessions:

• Unused sessions may be refunded according to the single-session policy above
• Package discounts will be recalculated based on the number of sessions completed at standard individual session rates
• Any difference between the discounted package price and the standard session price for completed sessions will be deducted from the refund

5. Workshop and Group Training Refunds

5.1 Public Workshops

For public workshops and group training events:

• More than 14 days before: Full refund minus $25 administrative fee
• 7-14 days before: 75% refund
• 3-6 days before: 50% refund
• Less than 3 days before: No refund, but you may transfer your registration to another participant or to a future workshop

5.2 Corporate Training Programs

Corporate and group training programs are subject to separate agreements with customized refund terms based on program scope, duration, and customization level. Please refer to your specific corporate agreement for refund terms.

6. Digital Products and Materials

6.1 Non-Refundable Digital Products

The following digital products and materials are generally non-refundable once accessed or downloaded:

• Downloadable workbooks, guides, and resources
• Pre-recorded video training modules
• Audio recordings and podcasts
• Templates and tools
• E-books and written materials

6.2 Defective Digital Products

If digital products are defective, incomplete, or not as described, you may request a refund or replacement within 30 days of purchase. We will investigate the issue and provide an appropriate remedy, which may include:

• Replacement with corrected materials
• Technical support to resolve access issues
• Full or partial refund if the issue cannot be resolved

7. Special Circumstances and Exceptions

7.1 Medical or Emergency Situations

We understand that unforeseen circumstances may prevent program completion. In cases of serious medical conditions, family emergencies, or other extraordinary circumstances, we will consider refund requests on a case-by-case basis. You may be required to provide supporting documentation.

In such cases, we may offer:

• Extended timeframe to complete the program
• Transfer to a future program session
• Partial or full refund depending on circumstances

7.2 Program Cancellation by SpeakPro Academy

If we cancel a program due to insufficient enrollment, instructor unavailability, or other reasons within our control, you will receive:

• Full refund of all fees paid, including any administrative fees
• Or, option to transfer to an alternative program of equal or lesser value
• Or, credit toward a future program if you prefer

7.3 Force Majeure Events

In the event of circumstances beyond our reasonable control (natural disasters, pandemics, government restrictions, etc.) that prevent program delivery:

• We will work with you to reschedule sessions or transition to alternative delivery methods (such as virtual sessions)
• If rescheduling or alternative delivery is not possible or acceptable to you, we will provide a pro-rata refund based on completed sessions

7.4 Service Quality Issues

If you experience significant quality issues with our services that we are unable to resolve, we will work with you to find an appropriate solution, which may include partial or full refunds depending on the nature and extent of the issues.

8. Non-Refundable Fees and Costs

The following fees and costs are non-refundable in all circumstances:

• Registration Fees: Non-refundable registration or enrollment fees (when applicable and separately itemized)
• Third-Party Costs: Costs for third-party materials, textbooks, or resources already shipped or provided
• Payment Processing Fees: Credit card processing fees and transaction costs charged by payment processors (typically 2.9% + $0.30 per transaction)
• Completed Services: Fees for sessions already attended or services already rendered
• Materials Already Provided: Costs associated with physical materials, workbooks, or resources already shipped or delivered

9. Refund Request Procedures

9.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Submit your refund request via email to [email protected] or call us at +1 (269) 973-9115
2. Provide Information: Include your full name, contact information, program name, enrollment date, and detailed reason for the refund request
3. Supporting Documentation: If applicable, provide any supporting documentation (medical certificates, etc.)
4. Await Response: We will review your request and respond within 5-7 business days

9.2 Information Required

Your refund request should include:

• Your full name as it appears on the enrollment
• Email address associated with your account
• Program or service name
• Enrollment or purchase date
• Payment method used
• Detailed explanation for the refund request
• Any relevant supporting documentation

9.3 Review Process

Upon receiving your refund request:

1. We will acknowledge receipt within 2 business days
2. We will review your request against this Refund Policy
3. We may contact you for additional information if needed
4. We will notify you of our decision within 5-7 business days
5. If approved, refunds will be processed within 10-15 business days

9.4 Appeals

If your refund request is denied and you believe the decision was made in error, you may submit an appeal to our management team within 14 days of the denial. Include any additional information or circumstances that should be considered. Appeals will be reviewed by senior management and a final decision will be provided within 10 business days.

10. Payment Plan and Installment Refunds

10.1 Active Payment Plans

If you are enrolled in a payment plan:

• Refund calculations will be based on total payments made to date
• You are responsible for any scheduled payments due before your refund request is approved
• Remaining scheduled payments will be cancelled upon refund approval
• Early termination fees may apply as specified in your payment plan agreement

10.2 Partial Payments

If you have made partial payment for a program:

• Refunds will be calculated based on the full program value, not just the amount paid
• Any remaining balance owed may need to be settled before a refund is issued
• In some cases, we may offset refunds against outstanding balances

11. Chargebacks and Disputes

11.1 Chargeback Policy

If you initiate a chargeback or payment dispute with your credit card company or bank:

• Your access to all services and materials will be immediately suspended
• We will provide evidence to your financial institution demonstrating that services were provided as agreed
• If the chargeback is resolved in our favor, you will be responsible for services rendered plus any chargeback fees (typically $15-$25)
• Unjustified chargebacks may result in permanent exclusion from future services and potential legal action to recover losses

11.2 Resolving Disputes

Before initiating a chargeback, please:

• Contact our customer service team to discuss your concerns
• Review this Refund Policy to understand your options
• Submit a formal refund request through our standard procedures
• Allow us the opportunity to address and resolve your concerns

Most billing disputes can be resolved quickly and amicably through direct communication.

12. Promotional Offers and Discounts

12.1 Discounted Programs

If you enrolled in a program at a discounted rate due to promotional offers, scholarships, or special pricing:

• Refunds will be calculated based on the actual amount paid, not the regular program price
• Promotional discounts are not transferable to alternative programs
• Discounts cannot be combined with refunds to increase the refund amount

12.2 Referral Credits and Gift Certificates

Programs purchased partially or fully with referral credits, gift certificates, or promotional credits:

• Refunds will be issued in the same form as original payment (credit back to account, not cash)
• Credits typically have expiration dates and usage restrictions
• Cash refunds are not provided for amounts paid with promotional credits

13. Transferring Enrollment

13.1 Transfer Policy

As an alternative to refunds, you may transfer your enrollment in the following circumstances:

Transfer to Another Person:

• You may transfer your enrollment to another individual with at least 7 days notice before the program begins
• A $50 transfer administration fee applies
• The new participant must meet program prerequisites
• Both parties must complete transfer documentation

Transfer to Future Session:

• You may transfer to a future session of the same program one time without penalty
• Requests must be made at least 7 days before the current session begins
• Transfer to a future session may be subject to price adjustments if program fees have increased
• Transfers must be completed within 12 months of original enrollment

13.2 Transfer Restrictions

Transfers are not available for:

• Programs that have already commenced (more than one session completed)
• Heavily discounted or promotional enrollments (unless specifically stated)
• Custom or specially arranged programs
• Programs where multiple previous transfers have occurred

14. Corporate and Group Enrollment Refunds

Organizations enrolling multiple participants are subject to customized agreements that may include different refund terms. General principles include:

• Corporate refund policies are negotiated during contract execution
• Minimum participation thresholds may apply
• Individual participant withdrawals from group programs may have different terms than individual enrollments
• Customized program development costs are typically non-refundable

Please refer to your specific corporate training agreement for detailed refund terms.

15. International Clients

15.1 Currency and Exchange Rates

All prices and refunds are calculated in United States Dollars (USD). For international clients:

• Refunds will be issued in USD to the original payment method
• Currency conversion is handled by your financial institution
• We are not responsible for exchange rate fluctuations between payment and refund
• International transaction fees charged by your bank are non-refundable

15.2 International Refund Processing

International refunds may take longer to process (up to 20-30 business days) depending on your financial institution and country of residence. Additional documentation may be required for compliance with international banking regulations.

16. Tax Implications

Refunds may have tax implications depending on your individual circumstances:

• If you claimed a tax deduction for educational expenses, refunds may affect your tax filings
• We recommend consulting with a tax professional regarding the tax treatment of refunds
• SpeakPro Academy does not provide tax advice and is not responsible for tax consequences of refunds
• We will provide documentation of refunds upon request for tax purposes

17. Modification of Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. However:

• Changes will not affect refund terms for services already purchased
• The refund policy in effect at the time of your enrollment will govern your enrollment
• Material changes to the policy will be communicated via email to active clients

We encourage you to review this policy periodically, especially before enrolling in new programs.

18. Questions and Customer Support

We understand that refund policies can be complex. If you have questions about:

• Whether your situation qualifies for a refund
• How refund calculations apply to your specific enrollment
• Alternative solutions to refunds (transfers, program modifications, etc.)
• Any aspect of this policy

Please contact our customer service team before making final decisions. We are here to help and will work with you to find the best solution.

19. Contact Information for Refunds

20. Commitment to Fair Treatment

At SpeakPro Academy, we are committed to treating all clients fairly and consistently. This Refund Policy is designed to:

• Provide clear expectations about refund eligibility
• Balance the interests of clients and the business
• Account for resources invested in program delivery
• Offer flexibility for genuine hardship situations
• Protect against abuse while being compassionate

We regularly review this policy to ensure it remains fair and reasonable. Your feedback helps us improve our services and policies.

Thank you for choosing SpeakPro Academy. We appreciate your business and are committed to your satisfaction and success in your communication development journey.